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Shipping Policy - Computer Service Authority LLC

Ordering Info


Secure Online Ordering - You may order anytime 24 hours a day, 7 days a week from this website. You will receive a confirmation e-mail confirming your order status.


Toll-Free Phone Ordering - Call us at 877-870-8770 Monday thru Friday between 7am and 5pm (Pacific Time).

Fax Ordering - You may place your order by fax anytime. Our fax number is .

Mail-In Ordering - Orders can be mailed-in by using our convenient downloadable fax/mail order form(PDF).


Send mail orders to:


Computer Service Authority LLC
5500 Overton Ridge Blvd
Suite #204
Fort Worth, TX 761321


Credit Card - We accept Visa, MasterCard, Discover and American Express and there is never a surcharge for paying by credit card!

Check With Order - You can send in a check with your mailed-in order. We recommend you send a cashiers check or money order to avoid a delay for your check to clear.

Purchase Order - Official Purchase Orders will be accepted from Schools, Government and Large Corporations(Fortune 500) by Fax, E-Mail or Regular Mail. Payment Terms for Purchase Orders will be Net 30 Days from Invoice Date.

PayPal - PayPal is the safer, easier way to make an online payment.

We do not accept COD orders.



Our FedEx shipping options have been designed to be easy and reasonably priced. Unlike most internet retailers we dont make money on our shipping fees. And there are no extra handling fees. You will receive your order when you need it and without overpaying for shipping. And we ship same day for in-stock orders placed by 7pm EST, Monday-Friday, orders placed on Saturday and Sunday will be shipped out Monday Morning.


Economical Flat-Rate Shipping(For the 48 Continental United States): You will only be charged the following flat-rate shipping fees regardless of your order size(*Rates listed below are for air orders up to 20 lbs, for orders over 20 lbs extra charges will apply) :


  • USPS 1st Class Mail (2-5 Business Days) - Up to 13oz. $2.99
  • Economy - GROUND (Delivered by USPS) (3 to 7 Business Days)- Up to 8.99lbs $4.99
  • FedEx - GROUND (2 to 5 Business Days)- Orders $100 or over $0
  • FedEx - GROUND (2 to 5 Business Days)- Orders Under $100 $7.99
  • FedEx - 2ND DAY AIR (2 Business Days For Delivery) $19
  • FedEx - 2ND DAY AIR (2 Business Days For Delivery )- 20lbs+ $1/lb
  • FedEx Overnight (Overnight Delivery by 5pm) $35
  • FedEx Overnight (Overnght by 5pm )- 20lbs+ $1.30/lb
  • FedEx Overnight AM Delivery - By 10:30am (varies by zipcode) $45
  • FedEx Overnight AM Delivery - By 10:30am (varies by zipcode) 20lbs+ $1.60/lb
  • FedEx Expedited Air Canada - 2 to 4 days (Flat up to 20 lbs) $39
  • FedEx Expedited Air Canada - 2 to 4 days (Over 20 lbs) $39 +$2/pound

Economical Flat-Rate Shipping(For Alaska, Hawaii, and Puerto Rico): You will only be charged the following flat-rate shipping fees regardless of your order size:

  • 2nd Day Air To (AK/HI) Flat-rate up to 20 lbs $19
  • 2nd Day Air To Puerto Rico Flat-rate up to 20 lbs $29
  • *APO/AFO Orders Ship USPS Priority Mail for a Flat $25

*Note that Canadian customers will be responsible for paying any and all duty fees. For all International Orders Please E-Mail us with your order details for a shipping quote.

 Ground Transit Time


Returns will only be accepted when accompanied by an RMA(Return Merchandise Authorization) Number.


For an RMA Number contact Computer Service Authority LLC at 877-870-8770 or e-mail us at: sales@computerserviceauthority.com. Non-defective returns will be subject to a 30% restocking fee.
Please send returns to:


Computer Service Authority LLC
Attn: Returns (RMA #_______)
5500 Overton Ridge Blvd #204
Fort Worth, TX 76132
Computer Service Authority LLC will accept returns for the following reasons:

Shipping Damage - Please notify us within 5 days of receipt of the damaged products and we will immediately replace these items. Please do not ship the damaged items back to us as we will need to file a damage claim with FedEx who may need to inspect the package and damaged products.

Defective Merchandise - Defective Remanufactured or Compatible ink or toner cartridges are backed by our 1 year Performance Warranty against manufacturer defects. OEM Original Ink & Toner, and all other items are covered by a 1 year warranty. Defective items are accepted for return only if there has been no traces of damage due to misuse or tampering.

Shipping Error - If we inadvertently shipped you the wrong item(Items different from what you ordered), we will immediately replace the product, then once we receive the incorrect products back from you we will credit you for the return plus your shipping charges to return the products back to us. You must notify us within 10 days of receiving the incorrect products.

Short Shipments - All short shipments must be reported within 5 days of delivery for credit or replacement consideration.

All Other Returns - We will accept any unused and resaleable items for return within 60 days of original purchase. These products must be in their original and unopened packaging and are subject to a 50% restocking fee plus your return shipping costs.

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